Shipping policy

SHIPPING POLICY

Order processing
HolliGift products are made to order. Processing normally takes 1–7 business days, depending on the product and personalization selected. Processing time is separate from carrier transit time.

United States standard shipping
Standard shipping to U.S. addresses is $5.95 USD. Carrier transit normally takes 5–10 business days after production is complete. The estimated total delivery window is generally 6–17 business days. The checkout page shows the final shipping charge and delivery estimate for your specific order.

Canada and other destinations
Shipping rates and available services for Canada are shown at checkout. Additional destinations are available only when they appear as an active option at checkout. Customs duties, import taxes and customs delays, when applicable, are the customer’s responsibility unless stated otherwise at checkout.

Express shipping
Express service may be offered for selected products and destinations. If available, the price and estimated delivery time will appear at checkout. Express transit time does not include production time.

Tracking
When your order ships, we will email tracking information to the address used at checkout. Tracking can take up to 48 hours to begin showing carrier scans.

Peak-season estimates
Production and delivery may take longer during major holidays, severe weather, carrier disruptions or unusually high order volume. Delivery dates are estimates and are not guaranteed unless an eligible guaranteed service is explicitly shown at checkout.

Address accuracy
Please review the recipient name, street address, city, state and ZIP code before paying. Address changes must be requested within 2 hours of purchase by emailing support@holligift.com. We cannot guarantee changes after production or fulfillment begins. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

Delivery limitations
Some large products cannot be delivered to P.O. boxes. Carrier restrictions may also apply to APO/FPO and non-postal addresses. If an address is not serviceable, we will contact you before shipment.

Questions
Contact support@holligift.com with your order number for shipping assistance.