Help center
Frequently asked questions
Helpful information about orders, personalization, shipping, returns, and contacting HolliGift.
How can I contact HolliGift?
Email support@holligift.com, call +1 (437) 552-1893, or use the form on our Contact page. Include your order number for order-related questions.
Can I change or cancel an order?
Contact us as soon as possible. Many products are made to order, so changes or cancellations may not be possible once production has started.
How do personalized products work?
Enter the requested personalization on the product page and review it carefully before checkout. We produce items using the information submitted with the order.
How long does shipping take?
Processing and delivery times vary by product and destination. Review the product page and our Shipping Policy for current information.
What is your return policy?
Eligible unused items may be requested for return within the period stated in our policy. Personalized and made-to-order products have special conditions. Read the complete Refund Policy before mailing a return.
What should I do if my item arrives damaged or incorrect?
Email us with your order number, a description of the issue, and clear photographs when applicable. We will review the issue and provide the appropriate resolution.
What currency will I be charged in?
The storefront displays the currency available for your selected country or region. The final amount and currency are shown at checkout before payment.